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Contact · 最后更新 2026-11-03
按事项找对应入口
| 你要处理的事 | 怎么做 |
|---|---|
| 退款 | 邮件主题写「退款申请 / Refund Request」，附订单号、付款邮箱、付款日期。规则见退款政策。 |
| 没收到文件 | 附订单号与付款邮箱。请在邮件里检查垃圾邮件箱后再发，我们会重发链接。 |
| 商品与价格疑问 | 先看商品与价格页的「这些商品不包含什么」，多数疑问在那里已有答案。 |
| 古籍原文疑误 / 校勘指正 | 非常欢迎。请写明卦名或篇章、爻位、你依据的版本。核实后我们会更新并致谢。 |
| 数据与隐私 | 查阅、删除你的数据，或撤回同意，见隐私政策第 6 条。 |
| 条款与合规 | 见服务条款；仍有疑问可直接邮件。 |
在线留言
表单内容仅用于回复你的问题，不会用于营销，也不会提供给第三方。 如需删除，随时邮件告知。
运营信息
- 运营主体：个人运营（Individual operator）
- 服务网站：zlai.one
- 付款与发票：由合作商店（Merchant of Record）处理并开具，本站不经手支付信息
- 通信地址：应要求提供，请邮件索取
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Contact
Last updated: 3 November 2026
Where to send what
| Your matter | What to do |
|---|---|
| Refund | Subject line "Refund Request", including order number, payment email, and payment date. See the Refund Policy. |
| File not received | Send your order number and payment email; please check your spam folder first. We will resend the link. |
| Product or pricing question | Check the "What these products do not include" section on the Pricing page first. |
| Textual correction | Welcome. State the hexagram or chapter, the line position, and the edition you are relying on. Verified corrections are published with credit. |
| Data and privacy | Access, deletion, or withdrawal of consent: see section 6 of the Privacy Policy. |
| Terms and compliance | See the Terms of Service, or email us. |
Operator information
- Operator: individual operator
- Website: zlai.one
- Payments and invoices: handled by our merchant of record; this site never processes card data
- Postal address: available on request by email